Privacy and Security Policy

Privacy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties, or reused without your permission.

Security

The entire checkout process is protected using the industry standard 128bit Secure Sockets Layer (SSL) technology by Verisign. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Your personal information is handled with care and respect at Security Distributors Inc..

Warrantee

At Security Distributors Inc. (SDI) we take pride in offering only the highest quality reliable products. In the rare event that a defect does occur we offer the following warranty: All products are warranted by Security Distributors Inc. for 1 year from date of purchase, except for Clearance items which are warranted for 90 days. If a product is defective we will repair or replace it. The customer is responsible for the shipping to send the product to us. We will pay for the shipping cost to return the product back to the customer. The following situations void the product warranty: Removing the Microsoft Product License Tag and/or Serial number from the PC-based DVR and PTZ cameras; Opening the housing of any camera with a fixed lens. Cutting the connectors off on any equipment. Adding 3rd party software to a DVR without prior approval from our technical support department. Damage caused by nature such as flooding, winds, lightning and other similar events; fault of the installer or customer due to negligence (for example dropping or breaking the product, improper voltage, or improper installation causing damage; for example overheating due to lack of ventilation). After 1 year (outside of the warranty), we will continue to support the product at the standard repair labor rate (currently $65 per hour-minimum 2 hours) plus parts, if applicable, or phone technical support for $65.00/hour. Out of warranty repairs are guaranteed for 30 days. Phone support is non-refundable.
Network systems can be complex and everyone's network is configured differently. For this reason Security Distributors Inc. cannot be liable for any issues or problems resulting from support of network related issues. We recommend that for any network related issues, you involve the support of your local network support specialist.
RMA : All returns and warranty services require a valid Returned Merchandise Authorization Number (RMA#) issued by Security Distributors Inc. An RMA number is valid for 14 days (returned products must be received within 14 days from issuance of the RMA number). To request an RMA number, call technical support at (416) 661-7800, or click e-mail.

• For Technical Support Contact:
• Tel: 416-661-7800
• E-mail: info@securitydistributors.ca

• Office Hours:
• Mon - Fri, 9:30am to 6pm EST